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Self Service Service "Customer Code"

Last fall, Sberbank published new service « Client code» with the help of which bank customers can independently find out information about their cards and accounts. The service is accessed via a call to contact center bank and entering a personal code.

« Client code" is a personal code consisting of 5 numbers set by the client himself. Besides him, no one knows this code, not even bank employees. By entering the client code, you get access to managing your accounts and cards.

How to use the "Client Code"

To use the code, you need to call Contact Center Sberbank one of the free numbers. Without waiting for the operator's response, you yourself can clarify necessary information following the autoresponder prompts and identify yourself with the code. This code provides access to personal information 24 hours a day, 7 days a week.

Information required to create a client code

Your card number;
Control information on the card (indicated when applying for a card);
Your passport details;
Address of residence or registration (indicated in the application).

Obtaining a "Client Code"

A personal code can only be obtained by contacting the bank's contact center and following the instructions below.

Call the Call Center toll-free number 8 800 555 5550 or 900 ;
Dial numbers in tone mode 2 2 0 and wait for a connection with the bank operator;
Notify operator personal information for your identification;
Choose solo mode creating a "Customer Code";
Enter 5 digits, which will be your code (For example: 48571);
Remember the entered code;
Do not share your code with anyone, not even bank employees.

This completes the creation of the code. It remains only to try this code in action.

Information that can be found using the service

The client code will help you find out various information. The main operations and their examples are described below.

1) The balance of funds on the card.

900 ;
2 2 ;
Enter " Client code" and press # ;
Dial in tone mode 1 ;
4 digits cards and click #;
Listen to information about the balance of the card.

2) Information about the latest transactions on the card.

Call the contact center at number 900 ;
Dial consecutive numbers in tone mode 2 2 ;
Enter " Client code" and press # ;
Dial in tone mode 1 ;
If you have more than 1 card then enter the latest 4 digits cards and click #;
Dial in tone mode 2 ;
Listen to information about the latest transactions on the card.

3) Save the time of your identification by a bank employee.

Call the contact center at number 900 ;
Dial consecutive numbers in tone mode 2 2 ;
Enter " Client code" and press # ;
Dial in tone mode 0 ;
Wait for the connection with the operator.

Call the contact center at number 900 ;
Dial consecutive numbers in tone mode 2 2 ;
Enter " Client code" and press # ;
Dial in tone mode 1 ;
If you have more than 1 card then enter the latest 4 digits cards and click #;
Dial in tone mode 3 ;
Listen to the information about your login to enter your personal account.

5) Card blocking.

Call the contact center at number 900 ;
Dial consecutive numbers in tone mode 2 2 ;
Enter " Client code" and press # ;
Dial in tone mode 1 ;
If you have more than 1 card then enter the latest 4 digits cards and click #;
Dial in tone mode 4 ;
Listen to the information about the blocking of the specified card.

Note- If you are not connected mobile bank, then each time before entering the client code you will need to enter the last 4 digits of your bank card.

Recovery of the "Client Code"

If you have forgotten or lost your personal code, you can always restore it. The recovery procedure is similar to creating a new code. Call to contact center Sberbank and follow the instructions of the operator.

In addition to everything, the bank's clients are provided with access to an automated service system for bank cards. You can see the full tree of codes and operations in the picture below.

Sberbank appears largest bank in the Russian Federation and, in an effort to improve the quality of services provided, introduced several methods of self-service. One of them is mobile banking. However, if the client does not want to use this service, he will need to know the client code to perform a number of operations. Sberbank allows you to do this different ways, which should be analyzed in more detail.

What is a client code and why is it needed

Before you figure out how to get a client code, you need to know what it is and what it's used for.

This name means a numerical combination of 5 characters, which acts as a kind of client identifier.

According to its capabilities, it is able to completely replace a mobile bank, which will be extremely useful for those users who have such a service disabled.

It is important to consider that access to such a combination is exclusively for the client, and employees financial organization and third parties should not have such information. After all, such an identifier is used for a wide range of operations, many of which involve obtaining confidential data. Among them:

Getting information about services and banking products organizations.
Access to data relating to the card account and details of the latest transactions.
Blocking of lost or damaged "plastic".
Communication with the contact center of the organization.

Despite the fact that, in terms of its capabilities, this combination is capable of completely replacing a mobile bank, only a limited number of users prefer to use it. This is primarily due to the inconvenience that accompanies the use of the code to perform operations.

The client code is an identifier that simplifies the procedure for gaining access to personal data

Pickup options

Get necessary information can be done in a variety of ways, depending on the preferences of the user. To find out the identifier, you should use:

ATM;
terminals for payment;
Sberbank support service.

The popular Sberbank Online service, which is widely used to work with bank accounts, cannot provide such information. The service for issuing an identifier is provided free of charge, which allows you to get it at no extra cost.

Using an ATM

In order to get a client code, it is enough to find the nearest Sberbank ATM, and also to have a plastic card in hand. This method is rightfully considered the main one, since it is not difficult to find the nearest branch of Sberbank or an ATM. The procedure for obtaining will not take much time:

Insert the card and enter the correct pin code.
Open the "Services and Information" category.
In the menu that opens, click the "Get Client Code" button.

Then it remains only to wait until the ATM prints a check with the information necessary for the client. It is important not to confuse the client code with the pin code and not disclose such combinations to third parties, including employees of the organization.

Using the terminal and calling the call center

Some updated terminals of this bank are able to provide their users with the necessary information, including the client code on a par with ATMs. The acquisition procedure is similar to the previous one, since the navigation menu in both devices is the same.

If the consumer does not have the ability or desire to use ATMs or terminals, he can use the service of obtaining the desired identifier by calling the Sberbank contact center. His number 8-800-555-55-50 is always available to the client on booklets, plastic cards, as well as on the devices of this organization.

The process of obtaining an identifier by this method is much faster than visiting a bank branch:

Call to hotline.
Switch to tone mode.
Enter the command "22" and listen to the voice message.
Press "0" and wait for the operator's response.

After the employee answers the call, the user will need to explain that he needs to get a client code. To acquire a code, you will need to provide the operator with the following information:

passport data;
a codeword;
place of residence.

If the combination has not been previously requested, the client will have a choice - to generate it on their own or use automated generation. If the second option was chosen, after the end of the conversation with the bank specialist, the system will automatically dictate the code to the consumer.

In cases where the consumer decided to come up with a code on his own, he needs to remember it, wait for the conversation with the operator to end and enter it after the corresponding system message. It is desirable to write down the code in order to avoid the need to receive it again in the future.

You can get the Sberbank client code through an ATM

How to use the code

After such a confirmation code has been received, it is advisable to analyze the process of its further use by the client. In the vast majority of cases, to make transactions using it, you will need to call the hotline number or its short equivalent - 900.

Switch to tone mode and press "22".
Enter the bank card number and the received identifier.
Set a command using numbers and wait for its execution.

As mentioned earlier, the client code can be used to obtain information about the balance and other important information. The commands correspond to the numbers that must be entered during the call:

after entering "1", the consumer will receive information about the balance;
"1-2" will allow you to find out transactions performed on the card;
"1-3" - get an identifier for the Sberbank Online service.

The "1-4" command will allow you to instantly block the card, the number of which was entered during authorization in the system, and "0" will connect the client with the call center operator. Thus, the user will be able to perform the necessary actions without using mobile bank, which is extremely convenient in some cases.

The client's personal code is a five-digit, randomly generated number, a simple service that raises the level of quality of services provided by Sberbank's customer support service. A unique password gives both parties a lot of advantages:

significantly saves time for consultation by phone;
each owner debit card it becomes possible to independently receive information on it;
the use of a personal code makes the recognition of cardholders in the call center more convenient and safe, there is no need to voice personal and passport data aloud, especially in front of strangers.

If you imagine how many thousands of people daily give the operator their full name, address, passport data, it becomes clear why you have to wait a long time for an answer on the line. By simply entering five digits on the keypad, each user banking services significantly reduces this queue.

Feel comfortable new system identification, find out how much money is left on the card and what were the latest write-offs, in general, you can fully evaluate the innovation by taking 2 simple steps.

You can optimize time costs in the future by spending no more than 1-2 minutes today. Sberbank offers 2 methods, from which users of banking services are invited to choose the most convenient one.

Print a receipt with an individual password at the nearest self-service device.

To do this, the next time you use an ATM or terminal, you need to press 2 buttons:

"Personal account, information and service";
"Get customer code for the contact center."

Everyone can find out the Sberbank client code through an ATM, even those who have forgotten the code word and could not contact the help desk earlier. After receiving the number, the control word will no longer have any meaning.

Request a customer code from the contact center operator.

dial 900 or 8-800-555-555-0;
inform the operator about the desire to know the individual password;
go through the standard identification procedure;
write down or memorize the number dictated by the automatic system.

These 2 methods are the safest and fully satisfy the need of cardholders to receive a client code. Any of them takes a minimum of time and is easy to perform. You should remember to keep your personal password secret, so no one present nearby when you receive it (for example, if you decide to find out the client code through an ATM) should not be able to peep or copy it.

If there is a suspicion that the code has become available to an outsider or is inconvenient to remember, it can be easily changed by calling 900 and following the prompts of the system.

There are questions about the possibility of obtaining a password in the Sberbank Online Internet bank or using a mobile bank. However, there is no real need to implement this possibility, because nothing prevents you from contacting contact center, among other issues, get the number.

Step 2. Start using the code

The personal code is used when contacting the support service at 900 or 8-800-555-555-0. To reduce the service time when listening to messages, immediately after connecting, press 22 and follow the instructions of the auto attendant.

Scheme of contacting the call center:

Following this scheme, the client connects to the operator or switches to automatic mode, where the following services are available to him:

Check card balance (button 5).

After switching to automatic mode, the system announces the balance on the card (if the client has more than one a plastic card, you will need to enter the last 4 digits of interest in this moment). You can listen to the bank card balance again by pressing button 5.

Recent card transactions (button 1).

After pressing the button corresponding to this item, the system will dictate 5 operations, starting from the last one. The date of the operation, type and amount are announced. This is an analogue of a mini-statement issued by self-service devices.

Blocking the lost card (button 3).

Before performing this operation, it is recommended to transfer money to the account so as not to lose access to them. This will allow you to receive cash at any time. extradition new card is carried out after its re-issuance on the basis of an application issued at a bank branch.

Change of personal code (button 4).

When changing the password, you must remember about its security, so you should not use the same numbers or arranged in order.

In the future, the list of services that can be obtained using a personal number may expand, which means that the procedure will change slightly. You can view up-to-date information at any time on the official website of Sberbank of Russia.

The client code is a special personal password, which is used to interact through the Contact Center without the need to connect with a bank employee. Consider how to get the Sberbank client code, and what actions you can perform with it.

What is a Sberbank client code

The purpose of implementing the client code is to speed up the remote service process, as well as provide a better targeted service. In particular, customers can independently request some information on their products or block them without communicating with Sberbank operators. This helps unload the line.

Besides, personal code Sberbank client is used to speed up the identification of the cardholder. As you know, in order to get information on your account, you need to voice your passport data, remember the control word, etc. If something needs to be clarified urgently, but there is no access to information, the client will not be able to get what he needs.

The personal code is used only for cooperation by phone, it is not used in other Sberbank services (Sberbank Online, ATM).

It is forbidden to disclose it for security reasons. Even bank employees cannot voice it. It is stored in encrypted form and they do not have access to it. When using it, it is not called, but typed on the keyboard.

How to get a personal code

Create five-digit code customer today can only be through an ATM or by phone. Both methods are quite convenient, although many are looking for the opportunity to get a client code through Sberbank Online. There is no such function in Sberbank Online in order to increase protection.

Through an ATM

To get a client code through an ATM, just put any Sberbank card into it, then click:

Personal account, information and service.
Get the customer code for the contact center.

As a result, the ATM will issue a check with a 5-digit personal code. It is generated randomly. Also here are the phone numbers by which you can contact to use it, and a brief instruction. Having written down or memorized the numbers, you need to destroy the check so that it does not fall into the hands of strangers.

The disadvantage of this option is the inability to come up with the code yourself. But the client code received through a Sberbank ATM can be replaced if it is lost or forgotten.

By phone

The second option for obtaining a code involves contacting the Contact Center. Why are there two free numbers: 900 and 8-800-555-555-0.

The employee will ask you to voice some information to verify the identity of the caller:

card number;
passport data;
address (must match that specified in the application for plastic registration);
control value (a word or some symbols invented by the owner and written down in the contract when issuing a plastic product).

You can create a personal code yourself or get one generated by the system, for which the employee will transfer the client to the appropriate automated mode, where you will need to act in one of the ways:

Independently: come up with and dial 5 numbers, after the request - repeat the set. At the same time, it is not recommended to create simple combinations of repeating characters or arranged in descending or ascending order.
Obtaining a client code for the Sberbank Contact Center is automated: listen to the generated key. It should be written down. Immediately, the autoinformer will ask you to enter it to check.

Through Sberbank Online

IN personal account Sberbank Online does not provide a function that would allow you to get a client code for a contact center.

How to find the client code for the contact center

If the received digital value is lost, there is a need to restore it. There are no ways to find out the Sberbank client code. In this case, the same form of protection is applied as for the PIN code, when no one can find out the secret numbers.

You won’t be able to find out the old key, so they suggest creating a new one by following the instructions above.

What is the client code for?

The client code is entered in the automatic menu of the Contact Center to perform certain procedures. In this case, you do not need to contact the consultant every time and confirm your identity.

Calling one of the phones, you must sequentially press:

2 - service by client code.
2 - entry by code.
Client code for the Sberbank Contact Center.

At the same time, the autoinformer announces the available sections and prompts what data must be entered. If the card is not activated Mobile bank, additionally dial its number before the password and press #.

After the specified values, you need to click on the appropriate item, according to the desired request:

1 - find out the balance;
1-2 - find out about the latest transactions on the account;
1-3 - check the identifier for visiting Sberbank Online;
1-4 - block the card;
0 - contact the operator. At the same time, he will already know who is calling, and will not require checking passport information or a control word.

If the client has several Sberbank products, after the first digit entered, it is worth writing down the 4 extreme characters of the card number and putting a grid.

Conclusion

The Sberbank client code is used to clarify the balance, view expenses, or communicate with the operator according to a simplified scheme, without the need for identity verification. Also, with its help, you can find out the login for visiting Sberbank Online or block the plastic yourself. They offer to request a key through an ATM or a hotline. In the second case, it is allowed to create it yourself in order to better remember. You cannot get a client code through Sberbank Online or other services.

To avoid queues and make non-cash payments in a few clicks from anywhere on the map, just register on the Sberbank website and install the official application on mobile phone. But what about those who do not have access to the Internet? In order to make customer service more comfortable, the bank added the ability to quickly access services after receiving a customer code. You can do this without visiting the bank, this article will tell you how to get a personal code.

What is a client code?

This is the name of the five-character password assigned to each cardholder on demand. This helps in customer identification and simplifies access to necessary services. By dialing the code when contacting the bank by phone, you can access information about the movement of funds on the account, connected services, etc.

Sberbank has developed this system for people who do not have an Internet connection and, accordingly, access to online services, so that they can use its functions. Knowing the code, you can perform the following operations:

request a balance
receive an account statement;
block the card;
receive information about bank services.

To prevent confidential information from getting to intruders, you should follow a few rules:

You should not say the combination out loud in the presence of other people; when typing on the keyboard, you need to cover it with your hand. The code serves as a kind of password to access the account, so you should be careful.
You can not dictate it even to bank employees. It is entered in tone dialing after the connection is established.

There are two ways to get it:

request at an ATM;
call the contact center.

Getting through an ATM

This method is convenient and simple, because there are terminals everywhere. The only conditional disadvantage of this method can be considered random code generation, which cannot be influenced. Some customers may have temporary difficulty remembering their password.

The code will be printed on the check along with the algorithms for its use. Of course, it is advisable to memorize it right away, but for the first time you can save the check by putting it in a safe and inaccessible place for strangers.

Instructions for receiving a check with a code at an ATM:

The whole process takes a few minutes. Immediately after receiving the code, you can contact the bank at 900 or 8-800-5555550. After connecting in tone mode, dial 22, then the received code. Access to the above services is now open without logging into Sberbank Online.

Receipt via contact center

The second method is a call to the contact center, its advantage is the ability to independently compose the code.

Instructions for receiving:

The first way is automatic. The system itself will make a numerical combination, so it is recommended to prepare a sheet for recording in advance, since the code is repeated only once. You can also create a password yourself, the main rule is that it should not consist of less than three digits. If the client chooses this option, then after disconnecting the operator, you need to wait for a long beep and dial a numerical combination.

Both methods are completely safe, and there is no risk of the code falling into the wrong hands. Avoid combinations that are too obvious, such as the year of birth, as this will make it easier for attackers to access confidential information. If the code was lost for some reason, you can get a new one in the same ways.

Reminder for using the client code

Depending on whether the Mobile Bank service is connected, the usage algorithm will differ. If this service missing, then when connecting with the operator, you will need to additionally enter the card number. Also, if the client is a holder of several cards, you must enter the last four digits of the one for which information is required. The choice of the desired operation is carried out by numbers in tone mode. Detailed information about the teams can be found on the Sberbank website.