Modern banking technologies and the long-term experience of the All-Russian Regional Development Bank allow the organization to offer its customers functional services that allow them to quickly resolve issues related to funds on bank card accounts. RRDB once again reminded clients what financial management tools are currently available to them.
The “SMS-Informing” service involves receiving online reports on card transactions in the form of SMS messages. The client receives an instant notification on his mobile phone about payment for goods and services, withdrawing funds, replenishing an account, transferring funds and refusing to carry out an operation. This service also works in the form of an active service. The client can receive the necessary data by sending one of the SMS messages to the number +7 903 797-61-18: for balance request - bal XXXX, for mini-statement - stm XXXX, for card blocking - block XXXX, for a list of codes to send requests - help. XXXX are the last four digits of the card number. Clients can connect and disconnect the SMS informing service independently at RRDB ATMs. For the provision of services from the account of the cardholder, a commission is charged in accordance with the card service tariffs. The commission is charged monthly until the service is disabled or the card is closed.
The "Telecard" service is an informational option that assumes automatic voice notification by telephone. Holders of RRDB bank cards can receive information about the state of the balance, the size of the credit limit of the card, receive information about the last 10 transactions made with the card over the last 30 days. RRDB provides the service free of charge, you can activate it by calling the Support Service. The client receives a subscriber number and access password. When entering the system for the first time, the bank recommends setting an individual password - from 4 to 10 digits. The service is activated within 30 minutes from the moment of connection. As for entering the Telecard system, it is also carried out using the Support Service from a telephone with a tone dialing option.
Monthly card subscription is provided to the bank's clients once a month by e-mail during the first working days of each month. The statement contains information about the balance of funds on the card, the size of the credit limit, the list of transactions carried out with the use of the main card and about transactions with additional cards. The bank provides a monthly statement free of charge. This service is connected and disconnected based on the client's application. At the request of the client, it is possible to provide a card statement for any selected period. For an additional statement, a commission is provided according to the tariffs for servicing the card.
Balance inquiry, as well as Mini-statement at ATMs. Clients can get up-to-date information on the card account on their own at RRDB ATMs, for which they need to enter the PIN-code and select “Account balance” or “Mini-statement” in the ATM menu. The latter service contains data on card transactions over the past 30 days. This service is free.
Support service for cardholders of the All-Russian Regional Development Bank. To quickly resolve emerging issues related to servicing bank cards, the Cardholder Support Service is available 24 hours a day. With their help, the bank's clients receive information about transactions and card balances, current tariffs, advise clients on issues of issuing and servicing bank cards, and provide the ability to block / unblock the card. This service is free of charge. RRDB reminds that in some cases the Support Service may request additional data to verify the identity.
Internet banking system. Clients who use a convenient and modern account management tool - RRDB Internet Bank, can receive card data from their own computer or mobile device with Internet access. Thanks to the remote banking system “RBS BS-Client. Private client "bank clients can check account balances at any time of the day, generate statements, receive bank account details, pay for services, make transfers between card accounts, including current and deposit ones, make auto payments, receive SMS notifications for all operations. It is possible to manage a number of additional services: Telecard, SMS-informing, Monthly statement by e-mail, temporary blocking / unblocking, personal restrictions on the activity of bank cards. On a mobile phone map, you can see information about the location of the nearest offices and ATMs of a financial organization and directions to them. The Internet banking system can be activated at RRDB offices. Its use assumes an annual subscription fee in accordance with the Bank's tariffs. Additional card services are paid in accordance with the current tariffs of the All-Russian Regional Development Bank.
- getting cash
- payment for goods and services
- replenishment of the card account
- money transfer
- refusal to conduct an operation
Request for operational information on the map
Connection, disconnection of the service, change of the telephone number are carried out by the clients independently at RRDB ATMs. For the provision of the service, a commission is charged in accordance with the tariffs for servicing the card. The commission is charged monthly until the service is disabled or the card is closed.
Information service "Telecard"
Automatic voice notification by phone
- available balance
- card credit limit
- 10 last card transactions performed within 30 days
The service is activated by calling the Support Service for Bank Card Holders. The client is informed of the subscriber's number and temporary access password. It is recommended that you set your own password when logging in for the first time - between 4 and 10 digits. The service is activated within 30 minutes from the moment of connection. You can also enter the Telecard system by calling the Support Service for bank card holders from a telephone with tone dialing capability.
Monthly card statement by email
An extract is provided within the first 5 working days of each calendar month
- card account balance
- credit limit
- list of transactions performed using the main card
- money transfer
- operations on additional cards * (if any);
The service is provided free of charge. Connects and disconnects at the request of the client.
Connection, disconnection of the service is carried out at the request of the client in the offices of RRDB. At the request of the client, a card statement for any period is provided.
For the provision of an additional statement, a commission is charged in accordance with the card service tariffs.
Balance inquiry at ATMs
Operational information on the card account is available in all ATMs of the RRDB Group, as well as in ATMs of third-party banks
- after entering the PIN-code in the ATM menu, you must select the item "Account balance"
The service is provided free of charge in ATMs of the RRDB Banking Group (Bank RRDB (JSC), PJSC Dalnevostochny Bank).
Support service for bank card holders
Around the clock, on any issues of servicing bank cards, including:
- information about balance and card transactions
- consultation on issues of issuing and servicing cards
- blocking and unblocking cards
- information about current tariffs and services
In some cases, the Customer Support employee will ask the client for additional information to verify his identity.
AND internet and mobile banking
Remote Banking - 24/7 financial management via internet banking and mobile apps
- informational support on all RRDB banking products
- management of deposits (opening, replenishment, closing of deposits)
- payments to service providers
- conversion of funds
- additional service management:
- SMS-informing, Telecard, individual limit of card activity,
- statement by e-mail on a bank card, loan application - analytics on personal finance using PFM (Personal Finance Management)
- information about the nearest ATMs and bank offices
To connect to the remote banking system, please contact RRDB offices. The service is provided free of charge.
Management of additional services is paid in accordance with the rates for additional services by bank cards.
Joint Stock Company "All-Russian Regional Development Bank"
www.site
General license of the Bank of Russia No. 3287
Founded in 1995, the All-Russian Regional Development Bank (RRDB) is today a dynamically developing credit and financial institution in Russia. The Bank provides a full range of modern products, services and services that fully comply with international standards. For round-the-clock service of its customers, a special information and technical support center was created.
RRDB bank support service: main functions
By contacting the contact center employees in any convenient way, you can:
- Receive the necessary information on all products and services of the bank;
- Find out the balance of your card, account, deposit or the amount of credit debt;
- Order card reissue;
- Clarify the maximum available loan limit;
- Report a change in the client's personal data;
- Clarify information about the history of the movement of personal funds;
- Get advice on the use of online self-service services;
- Report fraud and block your card if it is lost or stolen;
- Find out the working hours and addresses of offices, ATMs and terminals;
- Apply for any question regarding the quality of customer service of the bank.
There are several ways to contact the contact center staff:
- Calling the bank's round-the-clock hotline;
- Using the feedback form on the bank's website;
- Making a written application to the postal address of the bank's head office.
The mailing address of the head office of RRDB Bank: Russia, 129594 Moscow, Suschevsky Val, 65 bldg. 1
How to call RRDB (All-Russian Regional Development Bank)
There are several uniform support numbers for phone calls:
When you call the support hotline, you will initially be given the opportunity to listen to the voice prompts of the autoinformer. Such a menu will allow you to independently find the necessary information and answers to popular customer questions. After listening to this menu, you can expect a connection with the operator for several minutes.
How to contact RRDB support online
If you do not have the opportunity to make an outgoing call to all of the above bank phones, you can always use the convenient feedback form on the website to complete your request:
All applications executed in this way are processed by support specialists immediately after they are sent. In the text of the application, you can also indicate the priority method of communication (mobile phone or e-mail) to receive a response. Often, a response to an appeal is provided within 24 hours after it was sent, and in some cases a support consultant may contact you in advance to clarify the details of your question or complaint.
The Rosneft filling stations network has launched the Family Team bonus program. Many car owners have already joined the Family team, but do not know how many points they have accumulated and what they can do with them.
In this article, we'll show you how to spend points and check your balance if you are a member of the loyalty program.
To credit bonuses when paying for goods and services at Rosneft and TNK gas stations or their partners, you must provide the cashier with a discount card - any of the three issued when you connect to the bonus program. One accrued point is equal to one ruble. You can spend bonuses at the indicated gas stations or when purchasing goods from partner companies.
Points are awarded upon purchase of fuel, any purchase in a store or cafe at a gas station based on:
- when refueling 1 liter of fuel, you get 0.5 bonus;
- when paying in a store or cafe, 1 point is awarded for every 20 rubles;
- if you pay with cash from a bonus card, 1 bonus is equal to 200 rubles;
- also after that, the first 100 points will be awarded on the program website as a gift.
If you want to get even more points, you can participate in various promotions. They are reported in detail within the promotional campaign. You can spend the points that are accumulated on the card in the networks of Rosneft, TNK filling complexes and from partners included in the program.
For example, for 200 points received, you can refuel the car with 5.3 liters of AI-92, 4.9 liters of 95 gasoline or 5.2 diesel fuel, which corresponds to 200 rubles.
You can view the accrual of bonuses from the Family Team partners at Komandakard.ru.
Attention! According to the terms of the program, you cannot receive points for purchasing discounted items. Also, the list of "non-bonus" purchases includes tobacco products.
How to check the balance on the card Family team
According to the Rosneft bonus program, the participant has both discount cards and a bank card - the main one. And if on the account of the former there are only bonuses, then the latter also has a cash balance.
How to check points by card number via the Internet
The number of bonuses on a discount card can be found directly at the cash register of TNK and Rosneft gas stations. It is also very convenient to do this via the Internet using a card number or using a mobile application.
- Go to the site Komandakard.ru.
- Click the "Login / Register" button in the upper right corner.
- In the new window, enter the phone number and password generated during registration on the site, and.
- The main page displays the total and active number of bonuses.
How to check bonuses by card number through the application
How to find out the balance of the card Family team by phone
If you don't have a smartphone or a computer with the Internet at hand, then you can find out the number of points on the account from the hotline operator:
- Call the Contact Center at 8-800-77-57-588.
- Provide the operator with the fuel card number.
- Find out information about the status of the bonus account.
- At Rosneft and TNK filling stations at the operator.
How to find out how much money is on the main card Family team
The main card differs from the additional ones in that it is a bank card, so you can deposit cash on it and pay for goods with it. To check the balance of the card you need:
- Pass the procedure for identifying the identity of the cardholder in the branches of partner banks. After that, information can be obtained either at ATMs or by calling the contact center using a code word received from a bank employee. You can learn more about identification at bank branches or contact center employees.
- If you have not gone through the procedure for recognizing the cardholder at the bank's office, then you can check the amount of money on the card through ATMs of partner banks.
How to replenish a card Rosneft Family Team
The main Family Team card is issued by a bank and is an ordinary plastic card with a personal account, so the balance can be increased by depositing money:
- at filling stations of the Rosneft and TNK networks;
- in branches and ATMs "RRDB" and "Far Eastern Bank", depending on who is the issuer of the card;
- transfer funds from a card received at another bank. Attention! Commission may apply.
The presence of money on the card transfers it to the prepaid status and makes it possible to receive even more points for purchases within the framework of the discount program at the rate of 200 rubles \u003d 1 point.
What and how can you spend pointsRosneft
Bonuses on the card can be spent to pay for gasoline and related purchases at Rosneft and TNK filling stations. Show your bonus card at the checkout and get the opportunity to pay for your purchase with points. We draw your attention, in this way you can pay not only part of the purchase, but also its full cost.
What can you redeem points for?
Accumulated bonuses can be used to pay for gasoline (up to full cost), related products (food, travel accessories, hygiene products) and cafe services at Rosneft and TNK gas stations in Russia. Please note that until December 31, 2017, the Family Team program does not operate in all regions of the Russian Federation. The current list can be viewed on Komandakard.ru
It is worth noting that the Federal Law "On Health Protection ..." does not allow points to be awarded for tobacco products. This is done to reduce the demand for cigarettes and to preserve the health of citizens.
How to refuel using the card Family team
If you want to pay for petrol with accumulated bonuses, present an active main card or one of the additional cards at the checkout. The operator will write off the points and issue a check with the remaining balance. This can only be done at the Rosneft and TNK filling stations. The map of gas stations and the location of the nearest one can be viewed in the application or in your personal account on the Commandacart website.
How to withdraw money from a Rosneft card Family team
If you have money on your card, you can withdraw it at the offices and ATMs of RRDB (JSC) and Dalnevostochny Bank. Please note that the maximum possible withdrawal amounts have been set:
- 5000 rubles per day;
- 40,000 rubles per month.
Withdrawal fee is charged according to the rates of the banking organization.
Attention! Bonuses and withdrawals are different concepts within the program. Bonuses cannot be exchanged for cash or received in cash.